Support & Operations
Response Time
How quickly an agent — AI or human — replies to a visitor message.
Response time is one of the most directly measurable impacts of deploying an AI chat agent. Human support teams average minutes to hours; AI agents respond in under two seconds, 24/7. Fast response times reduce visitor frustration, improve CSAT, and increase the likelihood of conversion before the visitor navigates away. In Creobot's inbox, when a conversation is handed off to a human agent, the elapsed time since the visitor's last message is displayed prominently to encourage fast response.