Core Concepts
Live Human Handoff
Seamlessly transferring a conversation from an AI agent to a human agent.
Live human handoff is the moment an AI chat agent detects that a conversation requires human attention — such as a high-value lead, a frustrated visitor, or a complex support case — and routes it to a live team member in real time. A good handoff preserves full conversation context so the human agent doesn't need to ask the visitor to repeat themselves. Creobot's inbox UI enables this with zero disruption to the visitor experience.