Support & Operations
CSAT (Customer Satisfaction Score)
A metric measuring how satisfied customers are with a support interaction.
CSAT (Customer Satisfaction Score) is typically measured by asking customers to rate their experience immediately after a support interaction — usually on a 1–5 or 1–10 scale. In AI chat contexts, CSAT can be collected automatically at the end of a conversation. Tracking CSAT helps identify whether the AI agent is resolving issues satisfactorily or whether certain query types consistently require human escalation. Creobot surfaces CSAT scores per agent in the analytics dashboard.