Core Concepts
Intent Detection
Identifying what a visitor actually wants from their message.
Intent detection is the process of determining the underlying goal of a visitor's message. A visitor asking 'how much does it cost?' has the intent to learn about pricing — even if they phrase it dozens of different ways. Traditional chatbots required explicit intent mapping; modern AI agents detect intent automatically through LLM reasoning. Accurate intent detection allows the agent to route conversations correctly, trigger the right flows, and escalate to humans at the right moment.
Related Terms
AI Chat Agent
An autonomous AI system that converses with website visitors in real time.
Natural Language Processing (NLP)
The AI discipline that enables machines to understand and generate human language.
Lead Qualification
The process of determining whether a visitor matches your ideal customer profile.