Privacy & Compliance
Data Retention
How long conversation and user data is stored before being deleted.
Data retention policies define how long chat transcripts, visitor identifiers, and lead data are stored by a platform. Shorter retention limits privacy risk; longer retention enables better analytics and conversation history. GDPR and other privacy regulations require organisations to not retain personal data longer than necessary. Creobot allows workspace administrators to configure retention periods per workspace, ensuring clients in regulated industries can meet their compliance obligations.